FAQs

What makes the Andaz Maui Villas different from standard rooms or suites?

Our villas offer a more expansive, residential-style experience designed to feel like your home away from home in Maui. With generous multi-bedroom layouts, full gourmet kitchens, and spacious indoor-outdoor living, they provide the ideal setting to unwind, gather, and fully enjoy both the resort and the island, all while benefiting from the services and amenities of our resort.

What makes the villa experience ideal for special occasions or group travel?

With generous multi-bedroom layouts, expansive private lanais, and inviting spaces to gather, our villas are thoughtfully designed to bring people together. Whether celebrating a milestone, traveling with multiple generations, or simply reconnecting with family and friends, the villa experience offers the perfect setting for meaningful moments, effortless entertaining, and unforgettable shared experiences in Maui.

Are the villas worth the price compared to booking multiple rooms?

For families and groups, villas offer greater value through shared living spaces, added privacy, and exclusive inclusions, creating a more seamless and elevated experience than booking multiple separate rooms.

What is included when booking a villa?

Included with your villa stay are daily breakfast for up to two registered guests per bedroom, a daily resort credit based on your villa type, complimentary parking for one vehicle, and dedicated VIP team services to assist before and throughout your stay. Guests reserving a Makai oceanfront villa may also choose between valet parking or a one-time roundtrip airport transfer and enjoy a one-time private stand-up paddleboard lesson.

What exclusive services come with the villas?

Guests enjoy personalized VIP concierge service, with a dedicated team that connects with you prior to arrival to assist with pre-planning every detail, from transportation and dining to curated island experiences. Once on property, your VIP team remains available throughout your stay, ensuring a seamless, effortless, and truly elevated Maui experience.

Is grocery pre-stocking available before arrival?

Yes, our VIP team can arrange for your villa to be pre-stocked with groceries prior to arrival, ensuring everything is in place for a seamless and comfortable start to your stay.

Can private chefs or in-villa dining be arranged?

Yes, our talented culinary team offers a range of in-villa dining experiences to suit your preferences. From a private chef preparing a bespoke meal in your villa to curated options like our pūlehu menu for you to grill and enjoy, or pre-prepared dinners delivered to be shared ohana-style, each experience is designed to bring exceptional dining into the comfort of your villa.

Do villas have full kitchens?

Yes, all villas feature fully equipped gourmet kitchens ideal for in-villa dining and entertaining, with Makai ocean front and Hema villas showcasing high-end Miele appliances, while ʻIlikai Villas are equipped with premium Bosch appliances.

Do villas have laundry facilities?

Yes, all villas include in-unit washer and dryer for added convenience, along with detergent and dryer sheets, as well as an iron, ironing board, and steamer.

Do villas have private pools or hot tubs?

Select villas feature private plunge pools or hot tubs depending on category and location. All ground floor Makai ocean front, Hema, and ʻIlikai villas include private plunge pools, while second floor Makai ocean front and Hema villas offer private jacuzzis. The ʻIlikai Penthouse features a unique glass-bottom cantilevered pool, while other ʻIlikai villas do not include a private pool or hot tub.

Do any of the villas connect?

Yes, our ʻIlikai Villas offer a unique connecting option and may be reserved individually or combined in configurations of two to five villas, with five villas comprising an entire private floor. This flexible layout is ideal for multigenerational families and groups, offering a seamless blend of shared space and private retreat.

Do villas include daily housekeeping and turndown service?

Yes, villas include daily housekeeping service and turndown service to ensure a comfortable and well-maintained stay.

How private are the villas compared to the main resort?

Our villas offer an enhanced sense of privacy, situated in three distinct villa locations within the resort, creating a more secluded and residential setting ideal for families and groups. While tucked away for added tranquility, guests still enjoy full access to all resort amenities, offering the perfect balance of privacy and connection.

Are villas located within the main resort or separate?

Our villas are located within the resort grounds, offering convenient access to dining, pools, and the beach while maintaining a sense of privacy and seclusion.

Are there minimum night stay requirements?

Yes, a three-night minimum stay is required for villa reservations.

What is the cancellation policy for villas?

Our standard cancellation policy requires notice at least 21 days prior to arrival to avoid forfeiture of the deposit. For festive periods, cancellations must be made at least 60 days prior to arrival or the deposit will be forfeited.

Are deposits required?

Yes, a deposit is required at the time of booking. A two-night deposit is typically required, while festive period reservations require a 50% deposit at the time of booking.

Can early check-in or late check-out be arranged?

Early check-in and late check-out requests can be accommodated based on availability and may be arranged through the VIP team.